Frequently Asked Questions

Intuitive Technology is the manufacturer of the award winning Evolution Unified Communications Platform. Evolution is available in the cloud or on your premise. Intuitive Technology focuses on ease of use for both the owner of the system and the users.

Designed to enable a small business without an IT staff to benefit from the recent wave of
telephony enhancements, Evolution PBX packs features commonly available in high end
systems in a simplified easy to use package. The days of calling your telecommunications
supplier to enable another extension on your PBX are gone. With Evolution PBX you
simply plug your phone into a standard network jack and let the system do the rest. All
the configuration is done through an easy to use web interface.

Cloud Vs. Premise is a question that all businesses should closely consider. What is right for you depends on two key factors.

How stable is your internet connection?

Cloud requires a quality internet service with QOS enabled within your network to use it reliably. A cable modem is generally sufficient for a smaller company. If you’re not comfortable with putting your phone calls on your existing internet connection we would be happy to give you quotes for other options available options in your area. If you would rather stick to traditional analog or T1/PRI technology our premise based systems are best suited for you.

Would you prefer low upfront costs and monthly payments or to buy everything upfront?

Cloud gives you affordable monthly payments and gets you up and running quickly. You can even switch to a premise solution in the future if you should ever wish to change. However if you consider total cost of ownership through the life of your system premise will win every time.

We would be happy to provide a you a demo or a quote for your individual needs.

Evolution UC (Unified Communications) is our flagship product that has been available since 2005.
Intuitive Cloud is our hosted version of Evolution UC. You get the same features both in the cloud or on your premise.
Intuitive VoIP is our VoIP telephone service. We offer this service for both our cloud solution or premise.

If you already have a VoIP provider you would like to keep, no problem we have interoperability tested with the majority of providers out there. Our premise solution works with most any kind of phone lines available T1, Analog, PRI, E1…

An Intuitive Technology sales representative would be happy to evaluate your individual needs and provide a comprehensive recommendation for your communications needs.

To request an individual consultation please complete our quote form.

We offer a 30 day free trial for both our premise and our cloud solutions. We also offer a trial for our VoIP trunking services.

To request a trial please complete the trial form.

You can purchase as many or as few lines as you need. We do not require a 1 to 1 ratio of VoIP lines to extensions like some of our competitors do.

Our phones range from around $100 to $350. We also offer a phone rental service for as low as $8 per phone.

Intuitive Cloud pricing is based on your commitment level. You can sign up for month to month, one year and three year terms. See Pricing

Intuitive VoIP services are all month to month. See Pricing

Evolution UC our  premise solution requires an upfront purchase of a one year support agreement. After the first year you can choose to continue with support or not. Request Quote

We accept Visa, Mastercard, American Express and Discover. You may also pay by check or wire transfer.

Quality of your phone calls whether you use our VoIP services or anyone elses depends heavily on the quality of your internet services. Before purchasing our services you can test the quality of voice calls on your internet connection with our VoIP Quality Test. With our premise solutions we have scheduled automated tests as part of your support agreement that continuously monitor your internet connection and alert when possible issues exist.

Simply email or call billing to cancel your subscription to our VoIP or Cloud Services.

Simply email your vanity number requests to sales and we will be happy to try and accommodate your request.

Yes – You may port your telephone numbers away from us at any time.

Yes – We are happy to port your existing telephone numbers to our service. A port generally takes two to three weeks to complete and we require a signed LOA to start the port. Please contact a sales representative for more details.

Activation generally takes only a few hours. We do require that we speak with you prior to activating your account. Please feel free to call us at 888-587-5750 to expedite your request.

Most companies can have their system up and running in a few hours. What we have found is that most customers successfully replace the functionality of their existing system very quickly. Over the course of the next few months they slowly integrate all of the new functionality our systems provide so they can properly be worked into their business processes. Support is available to help you through the entire process.

Yes – You will need a modern VoIP capable router and switches to work most effectively with our VoIP and Cloud Services.Your existing equipment may already be sufficient. Our pre-sales process will work to identify any hardware interoperability issues upfront to insure you have the best possible experience.

This will depend largely on how you intend on using the system. Our pre-sales support team will help you to identify the proper network configuration for your needs.

Upon account activation you will be emailed complete login instructions.

For premise customers please view our admin guide for password reset instructions. For cloud customers please open a support ticket and your account will be reset and new password emailed to the admin on record.

The administrator of the system is a single point of contact at your company that we can work with for all inquiries. We ask that you designate one person so we can focus on training this person to handle day to day tasks.

The Operator is typically the main answering point for calls that come into the company or the extension that a caller will reach if they hit zero from the menu. With the Evolution PBX, you can designate multiple Operators or answering points if you want more than one.

Our products can be configured in many different ways. Intuitive Cloud makes it easy for you to route calls to cell phones or simply take your phone home to a working internet connection. Evolution UC premise solution gives you the option to use analog/T1 lines and battery back up solutions. Your support agreement gives you disaster recovery options that include two weeks of free cloud services should you be facing an extended outage.

It depends on which Edition of the PBX system you are using. We offer 4 different editions: Professional, Platinum, Call Center & Enterprise. A full list of features for each edition is available for review on our features page.

Yes, the Evolution is very feature-rich but can be simplified as needed. We offer the system in 4 different editions to provide for different business models. Professional, Platinum, Call Center & Enterprise. For more details and features with each edition, please click the link below for our Evolution UC brochure.

Intuitive Voip has two package options: With our Metered Plan you pay by the minute for your inbound and outbound calls and have unlimited call paths. With our Unlimited Plan you choose how many simultaneous calls you need and purchase that many lines. You can always add/remove or change your package. Visit our VoIP Pricing page for more details.

The administrator of the system can designate which users have access to make international call or not. You can also require your users to dial a unique access code so you can track your international usage by department.

There are multiple ways to access voice and fax messages on the Evolution UC. You can retrieve your voice mail from your phone with a password, faxes will come directly to your email box or fax machine. Messages can also be retrieved from the web interface or through your smart phone.

You can set up your greeting right from any phone, including your own. You can designate menu trees and greeting announcements for the entire system or groups of extensions from the Admin interface. We also provide the ability to place “Urgent Announcements” in front of the Company’s main greeting for emergency situations. (i.e. A snow day for a school system)

No, you have plenty of space to say whatever your Company’s message is and the system does not time-out after any certain time.

Extensions are very easy to setup. The system auto configures many of the most popular VoIP phones. You have a lot of flexibility with how you establish the extensions for the company. We have a concept we call “My Devices”, you can setup multiple devices under the “Master” extension giving the user access to choose which of their devices simultaneously ring and develop a rollover pattern. This gives your users extreme flexibility to choose when and where they can be contacted.

There are several options for call routing within the system. The Auto Attendant, Extension Groups, Skills-based Routing, Customer Routing Rules and Time-of-Day- Routing tables are all ways to set answering rules and control call flow.  The Evolution PBX will accommodate the most simple or most complex call routing scenarios that exist in Today’s business landscape.

You can send a fax by simply sending an email. Just address your email to the recipient’s fax number with @outboundfax (example domain) after the number. For example, 5551234567@outboundfax.com. The subject of your message will become the cover page and the body of the message will be the body of the fax. You can also attach documents to the communication. You may also use traditional fax machines on your system.

Yes, our web interface is accessible and compatible with any modern device and can be accessed with any internet connection. We also have softphone apps available for most phones that allow you to call as if you were in the office.

You have the flexibility to choose which calls you will automatically record. You can record all calls, certain call types, or on demand recordings. All of your recording are available both in the admin interface and optionally to your users through the user interface.

Intuitive has built a full-featured conference server into our Evolution PBX. There is no additional costs and the only limitations on number of attendees is the number of trunks into the system. Our conference rooms are video capable and follow the active speaker during the calls.

**Video Conferencing Requires 5.0 Edition*

We have built a comprehensive paging solution right into the system. You can use the available speaker on the phones that are not in use to broadcast a message to all phones, groups of phones, or individual phones.We also integrate with overhead paging systems and horns.

There are no additional costs required for paging on the system. It’s included.

Paging is offered and supported in all Evolution PBX Editions.

The paging feature relies on the speaker on the phone and the devices ability to go “off hook” automatically, Polycom, Linksys and Grandstream phones all work well. Older Cisco phones (794X and 796X) require a specific extension to be dedicated for paging.

Paging to and from any phone(s) on the system is a built-in capability. In addition, we can integrate any existing overhead paging systems with the Evolution PBX or there are multiple options for SIP-based horns and loud speakers that can be extensions off the system. For older paging systems,  an analog adapter may be necessary.

We offer all the equipment you need for your phone system, we are platinum partners with most of the VoIP equipment manufacturers and interoperability test their firmware with our system. We recommend the Polycom VVX series of phones for their quality, features and price however we also have many other options. See our recommended hardware and pricing.

Yes, in most cases you may use your existing VoIP devices with our services. Your phone will be automatically upgraded and reprovisioned by our provisioning server when pointed to our service. It is important to mention that no configuration or hardware troubleshooting will be provided on hardware not purchased from us.

Yes, you may buy your own SIP-based phones to use with our premise or cloud services. We do have recommended phones, however: most any SIP phone or device can be connected as a Generic SIP device. Please note NO configuration or troubleshooting support will be provided on hardware not purchased from us.

Yes! There are SIP based cordless phones like the Yealink W52P that you can connect directly to your PBX. Another option is to connect an older analog wireless phone to an ATA.

An Analog Telephone Adapter (ATA) allows you to connect a standard analog telephone to your PBX to place VoIP calls. An ATA can also be used to connect older paging systems and devices to your PBX.

Yes! While we hope one day all fax machines will be put out to pasture, we understand some businesses still require faxing. For the most reliable faxing, especially multiple pages, you will need to use an analog line or PRI that you can connect to your PBX on premise. We offer VoIP fax to email services as well.

Most phones have some presence capabilities. Presence is accomplished using a BLF (Busy Lamp Field) to show you other users on the system. Please review the individual phone model documentation to see how many phones can be managed and programmed. The iView operator console also monitors presence of all the phones on the system.

Yes, most phones by default will add all extensions on your phone system. To change a busy lamp field on a Polycom phone, simply press and hold the button you would like to configure.

If you need help with any of our products, you can take a look at our documentation. If you have a support agreement or use our cloud services, you can open a ticket, email support-at-intuitivetechnology.com . Otherwise, feel free to contact us and we can help answer any question you might have.